Be Curious. Hire Curious People

Albert Einstein once said that being curious is much more important than being smart. If you’re curious about something you are going to spend a lot of time and effort finding out everything you can about it. You are going to focus as much as you can on that subject. You are going to read […]

Book Review – I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus…In Three Simple Steps

A book review from Dan Beaulieu: I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus…In Three Simple Steps Author: Donny Ebenstein If your life is conflict free you don’t need this book, but then again who are you kidding? This is the kind of book that you just don’t expect to see on […]

A Look At Some Of 2017’s Coolest innovations…So Far

We have all likely heard the quote attributed to Charles H. Duell, commissioner of the U.S. Patent Office, who in 1899 famously said, “Everything that can be invented has been invented.” He then recommended that the Patent Office be closed and resigned his position. It has now been proven that he never said that. The […]

Book Review – What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

A book review from Dan Beaulieu: What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Author: Nicholas Webb Amacom, 2017 Price: $25.00 Customer service is out and customer experience is in. It’s not enough to deliver great customer service any more—you must instead deliver an entire customer experience and a great […]