I have always said that I am suspicious of anybody who does not eat meat or does not own a television. I am especially suspicious of those who say they don’t watch television. I am not sure what kind of brownie points they think they are getting for not watching TV or what they […]
Book Recommendation: Customer Service Training 101 Third Edition: Quick and Easy Techniques that Get Results
Book Recommendation From: Dan Beaulieu 6/7/18 Customer Service Training 101 Third Edition: Quick and Easy Techniques that Get Results By Renee Evenson Copyright 2018 Amacon Price $ 24.95 Pages: 228 with index An updated version of a timeless handbook When you get right down to it, it’s always about people and guess what? Customers are […]
To Win, You Have To Have Courage
The more I work with companies the more I realize that all this talk about having courage and not being afraid to do the right thing when it needs to be done is true. From when it’s time to hire someone, or to reprimand someone or yes, the worst one of all to fire some […]
PCB Designers Should Know How a PCB Is Built
Yes, I know I have said this before, but I hate the idea that some people consider the printed circuit board a commodity. That this electronic component is nothing more than a “green plastic card” a platform for the almighty components. Many, not all, designers, pride themselves on their strategic ignorance of the printed circuit […]
On Being A Leader
Do you ever sit back and wonder what kind of leader you are? Are the people who work for you inspired by you or are they there with you because you are the only game in town? Would they stay with you if another very similar company opened up across the street? Think about that, […]
More Dumb Stuff You Should Never Say!
There is never a shortage of dumb things people say. In fact, no matter what is going on in our business, good or bad, up or down, scary or comforting, there is always somebody somewhere who will say something dumb about something. And I’m not even talking about the current political atmosphere where a collection […]
Book Recommendation: Combo Prospecting: The Powerful One-Two Punch the Fills Your Pipeline and Wins Sales
Book Recommendation From: Dan Beaulieu 6/9/18 Combo Prospecting: The Powerful One-Two Punch the Fills Your Pipeline and Wins Sales By Tony J. Hughes Copyright 2018 Amacon Price $ 18.95 Pages: 244 with index A New and Effective Approach in the 21st Century How do you get to the people who matter? How do you get […]
How Well Do Your Customers Really Know You?
As always, it’s all about the customers and more importantly, it really gets down to what your customers think about you. I want you to really think about this for a minute or two. What do your customers think about your company? What do they think about how you do business? Would they recommend you […]
You Gotta Keep Trying
Even after 11 tries! I read a book the other day that said that you have to make at least eleven contacts with a company before they become a customer. Eleven contacts? Wow no wonder so many people don’t make it in sales? Eleven is about eight more than most people I know, try before […]
If We Don’t Work Together, We May Not Work At All
We have a problem in this PCB industry of ours. We are so focused on beating the other guy, that we don’t spend much time working on how we can make our own companies better. In fact, we are always so focused on disrespecting our competitors that we would rather see them fail than succeed. […]