Are you stuck in those sales doldrums, the bane of even the best salespeople? You know what I’m talking about. Everything has come to a standstill. You’re not even hearing from your good customers. You are not getting any answers on those quotes that looked so promising when you sent them. You are sitting at […]
We Are The Alchemists
I recently talked to a board shop owner who had a customer visit from a large military OEM. There were four younger engineers in the group and they had never been in a PCB shop before. When they were invited to tour the facility, they were actually stunned at the amount of equipment, people, […]
We Have Met The Enemy And It’s Our Employees
Some of you are not going to like this column. I know that. But with all due respect what I am going to say here needs to be said. So, listen up and read this with an open mind. As I have been talking to company owners the last six months, all of them by […]
Listening Again and Again
Every now and then I feel the urge to write about listening. Yes, that great art, of not only listening but going the extra mile and hearing. I know that I have done a column on this subject before, actually maybe about once a year. But it still needs to be brought up, maybe for […]