I have to admit that when working with companies I get frustrated by their fear of, well, everything. I have always believed in the FDR statement. “The only thing we have to fear is fear itself.” That is as true a statement today as it was ninety years ago when that great president said it. […]
Great Customer Service Stories
Okay I can’t help myself when it comes to customer service. Great customer service. I love to hear examples of when a company went the extra mile to help a customer out. There are so many examples of poor to terrible customer service that it is aways so much more meaningful to hear about some […]
The Other Attributes of a Successful Salesperson
In the world of sales, success is not solely determined by hitting quotas or closing deals. A truly exceptional salesperson possesses a unique blend of creativity and innovation that sets her apart from the rest. A great salesperson does not follow the conventional path; he forges new trails, breaks boundaries, and continuously adapts to […]
The Modern Way to Sell
I have to laugh when salespeople try to convince me that selling today is harder than ever. They wax poetic about the good old days when they could visit customers, buy them a beer and a burger and book the order. Listen, I was around in the so-called good old days, and they weren’t […]
Planning: How To Find What You Do And How To Be Outstanding
What do you do? What is your niche? The old saying goes, “Jack of all trades, master of none,” and it can apply to business in many ways, the first being that there is no such thing as a business that can do everything. Like the saying goes, if you do everything then you are […]
The New Customer Audition
We all know how difficult and expensive it is to get a new customer. I have seen some surveys that claim that it can cost over $5,000 to acquire a new customer. This makes sense when you think of the branding, marketing, trade shows, content marketing, newsletters, and advertising, not to mention travel to meet […]
Making 2024 A Great Year!
Make sure you are ready for the new year by starting to prepare early. The most successful companies spend a great deal of time studying the present year, focusing on what worked and what did not work. They also spend time looking at market trends to make sure they are able to not only […]
15 Ways To Improve Your Communication With Your Team
Show me an ineffective leader and I will show you a poor communicator. So often leadership is all about successfully conveying a message to the team. A true leader is able to deliver a solid and clear and yes, effective message, to those following her. Effective communications have often shaped history. Like this one from […]
Going Beyond The Norm
Being the best is never easy. When you study the life of elite athletes, for example you will find some of the same list of characteristics. And at the very top of that list is hard work. Plain old hard work. These athletes work harder than anyone else. They are the first ones there in […]
It’s All About Customer Service
Customer Service as the Face of a Company No matter how you look at it, it all gets down to customer service, and I mean great customer service. If you think about your own experiences for a minute you’ll come to realize that it’s all about how the people you are dealing with, the people […]