Book Review – What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

A book review from Dan Beaulieu: What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Author: Nicholas Webb Amacom, 2017 Price: $25.00 Customer service is out and customer experience is in. It’s not enough to deliver great customer service any more—you must instead deliver an entire customer experience and a great […]

Book Review: Super Communicator

A book review from Dan Beaulieu: Super Communicator: Explaining the Complicated So Anyone Can Understand By: Frank J. Pietrucha One of the greatest gifts anyone can have is the ability to communicate. This is especially true when it comes to subjects like technology. An Wang of Wang Computers said years ago, “A true genius is […]