Why Showing Up Every Day is Half the Battle Woody Allen said it best when he said that half of being successful in life is just showing up. It’s being there every day in that tortoise-beats-the-hare kind of way. Consistency is the secret sauce that sets successful companies apart from those that struggle. It’s not […]
Pay Your Bills!
When Will Big Companies Start Paying Their Bills on Time? Okay it’s about time that someone talks about this! Let’s address a truth that PCB and PCBA providers across America know all too well: there’s an alarming and frankly disturbing trend with our customers—especially the larger ones—not paying their bills on time. For the industry’s […]
Stay in Your Lane
In today’s busy world there are so many things going on, so many moving parts that it’s easy to get distracted. We live in an era of constant comparison and nonstop disruption. Everyone’s talking about the latest technology, the economy’s twists and turns, globalization, or how Company X is doing something you’re not. But here’s […]
You’ve Got To Hustle!
Hustle Matters, Hard Work Matters: Why Working Harder and Smarter Will Make You the Winner. In the world today, there are a lot of things we can’t control: the economy, what our competitors are doing, and even sometimes what our customers are thinking. But one thing that’s fully within our control is how hard we […]
The Election Isn’t Your Problem—Here’s Why
How many times have you heard, “We’re just waiting to see how the election turns out before we make any decisions”? As someone who’s been in this business for a while, I can tell you right now—that’s nonsense. Blaming your lack of sales or slow customer decisions on the election is the biggest cop-out ever. […]
Motivating Your Team by Giving Them What They Crave
Let’s face it, the business world is teeming with challenges. Whether you’re in manufacturing, service, or technology, one universal truth holds steady, people are the backbone of any successful operation. If you’re not tapping into what your people crave, you’re missing a massive opportunity. It’s not just about salary or benefits anymore; it’s about something […]
Building A Well-Being Culture Company
The Building Blocks of a Well-Being Culture Company We have to do more than we have been doing if we are going to succeed in the future. To steal from an old Oldsmobile advertisement, “This is no longer your father’s work force.” If we want to not only keep but engage our new workforce we […]
10 Must-Know Lessons for New Salespeople
Stepping into the world of sales for the first time can be as exciting as it is daunting. I’ve been in this business long enough to know that the difference between a successful career and a short-lived stint often boils down to what you learn early on. It’s only common sense that a solid foundation […]
True Customer Engagement
Don’t just sell to the customer. Don’t just service the customer. The real secret to a long time and successful customer relationship is based on engagement…true customer engagement. True customer engagement is a critical component of success. True corporate-wide customer engagement transcends departments, functions, and individual interactions, becoming a holistic strategy embedded into the very […]
Training Great Customer Service Reps (CSRs)
When it comes to building a successful business, there’s one thing you just can’t ignore: customer service. We all know it, but sometimes we overlook it. You could have the best product on the market, the most cutting-edge technology, and a killer marketing plan, but if your customer service stinks, you’re in trouble. I’ve been […]