While other people are watching The Voice or Game of Thrones. I am always watching business shows. Okay call me a nerd, but hey it’s a passion, okay? One of my favorites is The Profit where serial entrepreneur Marcus Lemonis invests his own money” into businesses that need his help. I love this show […]
How Well Do Your Customers Really Know You?
A friend of mine was disappointed recently when he went to a trade show and met one of his customers. As they talked it became evident to my friend that his long-time customer had no idea that his company did flex and rigid flex boards. Talking even further, this customer had no idea that my […]
Here Comes 2022: Planning For A Great New Year
We are already only five weeks away from a new year! If you haven’t started working on your planning for 2022 you are almost too late! And since I have been in the industry since before dust, I know for a fact that most of you have not even thought about it yet, much less […]
What The Pandemic Taught Us
I think this has been the fastest year in history! People tell me it’s because I’m getting old, and sure that’s true but come on, not that old. It feels like we just turned the page on 2019 to 2020. Never mind 2020 to 2021! Heck it feels like only last week we were all […]
Customer…Job 1
A survey I read recently said that 76% of the companies they polled admitted that it is now easier than ever to switch vendors. Yikes! And I believe it. I know that our own industry has become very dynamic. Now more than ever our customers are open to making changes. The bad news is that […]
Supply Chain Issues: Together We Can Figure This Out
If we’re lucky the components have left Asia and are waiting to be unloaded to the right west coast ports. Then hopefully someone can bring them to where they need to be via trains, planes, or trucks. Hopefully, our laminates have left Asia and are waiting to be unloaded to the right west coast ports. […]
Super Service Your Way To Customers For Life
Last week we talked about living in constant fear of losing your customers. About having a relationship with your customers that is so flimsy that one price cut will take them away from you. Now while this is true, customers can be fickle, especially in the first months of doing business, but in the end […]
Put A Dent In The World
How often do you hear this, “Look, you guys are all the same, you all have the same quality and delivery, there is no difference between you and the other guy, so I’m just going on price. You’re all building the same product anyway so what does it matter?” Or this, “I can get my […]
Working Together: The Best Solution
Getting The North American PCB Industry Off Death Row Part 5 “It’s not fair, they are all working together, they all help each other out, you don’t know who owns what, and their government really owns them and gives them all kinds of funding to take over the entire Global PCB market!” These are all […]
Hiring The Real Workers (Getting The North American PCB Industry Off Death Row Part 4)
When John F Kennedy visited the Space Center in Houston in 1962, he came upon a janitor, and asked him what he was doing. The janitor looked at the young president and smiled and said, “I am helping put an American on the moon.” When a food wagon employee was asked how she liked her […]