Do you ever feel you are barking up that proverbial wrong tree? Do you keep seeing the same people and getting nowhere? Do you sometimes wonder if you are in the right state? Or at the right company? Or with the right person? Scary thoughts aren’t they? Especially if any of them apply to you. […]
Tear Down the House! 2020 is the year of disruption
Are you ready to make some noise in 2020? Are you ready to kick things around, throw out the old and in with the new? Are you a “If it ain’t broke don’t fix it” kind of person? Or are you a “If it ain’t broke… so what? We can make it better!” kind of […]
Developing Homegrown Sales People
We all know that finding and hiring good sales people has become a problem. There are just not that many good ones out there right now. They are either retired, gone to work in other fields or like the old general himself just faded away. So what are you going to do? You need […]
It’s A Brand Spanking New Year!
Making 2020 the best year of your sales career. Ten surefire steps to make sure you have a successful 2020! Even if you didn’t do your homework in Q4, it’s not too late to set yourself up for a great year. All you need is two days of planning and then a lot of hard […]
Prospecting Is Mandatory
Get out there and do it now! I know you hate to prospect and you hate to make cold calls, so this is what we have to talk about today. Whether you like it or not. There is a great book by Mark Hunter called High-Profit Prospecting, a trade paperback published by Amacom. This book is […]
50 Holiday Wishes For All The Salespeople Out There
As the season of joy is upon us, here are my holiday wishes for all of you salespeople out there. May your products all be great and on time. May your operations people truly understand and appreciate what you do to bring them business. May your customers like you. That’s right. like you, because frankly, […]
Don’t Give Your PCBs Away!
Look I know getting business is hard. I know that you’re biggest problem is always having enough business and I certainly know that most of our customers pride themselves in buying the cheapest circuit board that money can buy. But still that is no excuse to give away your boards. You have got to make […]
Consistency Is A Virtue
I know that we are always talking about change, and lauding those who not only welcome change but are ready to adapt to change, no matter the circumstances. But there is one quality in a company, especially a vendor, that is truly cherished, and that is consistency. We love our vendors to be consistent. We […]
Respect The Customer, No Matter What!
Times may have changed, but some things never do. The old adage that the customer is always right still stands. No matter how hard it is to accept, you have to live with that law if you want to stay in business. We all know that it is harder to respect the customer now than […]
Delivering Amazing Customer Service
As you can probably tell by the tone of some of my recent writings, I’m on a real exploration journey to discover the very best customer service ideas I can find. I have read a number of books and talked to a number of people on my search to find the best examples of not […]