Leadership advice from the big guy. Last week we talked about the bad guys. This week, we are going to talk about the leadership secrets of the big guy himself, since it is after all the season to be jolly, Santa Claus. These leadership tips come from a neat little book I just read by […]
3 Goals For Your Annual Sales Meeting
This is truly, the most important meeting your company will hold every year. It is the one time during the entire year where the team comes together and intentionally talks about business for the coming year. Besides the sales people presenting their slate of account plans, and their customer-by-customer month- by-month sales forecast, operations will […]
A Bit of Advice From The Bad Guys
What would Atilla the Hun do? Over the years we have turned to a number of business experts, reading their words, and stealing their ideas. We have talked about Peters, and Godin, and Tracy, and a number of other business experts. and we have benefited from all of them. Now I thought it would be […]
Customer Service Starts At The Top
All customer service starts at the top. It’s a cultural thing. To have great customer service you have to have respect for your customers, everyone in the company has to respect the customer not just the customer service people. Look, it’s pretty easy to pass everything along to the customer service people (by the way […]
What The Customer Really Means When She Says…
As a sales people, one of the things that we spend a great deal of time doing is trying to interpret what it is the customer is telling us. Oh, we all can hear the customer and what she is saying, but so often, we don’t really know what she means. There seems to be […]
Marketing: Who Needs It?
“Marketing is too important to be left to the marketers”…David Packard Yes, that’s right. Marketing is way too important to be left to just anyone. You don’t necessarily have to be a professional marketer…but you have to take marketing seriously, very seriously. Actually the worst thing that can happen is when people who think they are marketing […]
Let’s Talk Godin
Well it’s the season to give thanks, and one of the things I am most thankful for this year, is that Seth Godin has a new book out. Full disclosure, I am an unabashed fan of this guy Godin, every time I read one of his books, I find myself taking hundreds of notes on […]
Listen To Your Customers, It’s Not Rocket Science
Walk with the customer. Care about him. Make sure that you know what she needs and give it to her. Make sure that he knows that you care about what will make his life easier and provide it. Look the hard sell is dead, if it ever was alive in the first place. Now we […]
New Leadership
The world has changed, as has business, and subsequently, so has the way we lead. It is no longer enough to assume the role of leadership as just being in charge and telling people what do to. Along with that, it is no longer considered acceptable leadership to bang your fist on the table and […]
Be Bold And Win
Boldness is behavior born out of belief Groeschel When things get tough, the bold ones will always take action. They will forego the feelings of dread, the anxiety about what could go wrong if they took that action or any action for that matter. They will not be afraid of the possible dire consequences if they […]