Book Review – I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus…In Three Simple Steps

A book review from Dan Beaulieu: I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus…In Three Simple Steps Author: Donny Ebenstein If your life is conflict free you don’t need this book, but then again who are you kidding? This is the kind of book that you just don’t expect to see on […]

Book Review – What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

A book review from Dan Beaulieu: What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Author: Nicholas Webb Amacom, 2017 Price: $25.00 Customer service is out and customer experience is in. It’s not enough to deliver great customer service any more—you must instead deliver an entire customer experience and a great […]

Book Review: Super Communicator

A book review from Dan Beaulieu: Super Communicator: Explaining the Complicated So Anyone Can Understand By: Frank J. Pietrucha One of the greatest gifts anyone can have is the ability to communicate. This is especially true when it comes to subjects like technology. An Wang of Wang Computers said years ago, “A true genius is […]