Show me an ineffective leader and I will show you a poor communicator. So often leadership is all about successfully conveying a message to the team. A true leader is able to deliver a solid and clear and yes, effective message, to those following her. Effective communications have often shaped history. Like this one from […]
Going Beyond The Norm
Being the best is never easy. When you study the life of elite athletes, for example you will find some of the same list of characteristics. And at the very top of that list is hard work. Plain old hard work. These athletes work harder than anyone else. They are the first ones there in […]
It’s All About Customer Service
Customer Service as the Face of a Company No matter how you look at it, it all gets down to customer service, and I mean great customer service. If you think about your own experiences for a minute you’ll come to realize that it’s all about how the people you are dealing with, the people […]
Mistakes Salespeople Make
We have spent a great deal of time listing all of the things that great salespeople should be doing. Now it’s time to reverse that and learn from others’ mistakes. I sat down this week and listed some of the more common and dare I say damaging, mistakes that salespeople make. Most of these I […]
The Art Of Leadership
How to tell if you have a true leader in your midst. Great leaders make things happen. Great leaders inspire people to follow their mission. Great leaders don’t force people to do things, they inspire them to do things, the right things. They make their followers want to do what needs to be done to […]
Groundbreaking Marketing Stories From The Past
Let’s have some fun! We’ve been pretty serious lately, delving into ways to be better and make our companies better and our customers love us. It’s time to loosen that proverbial tie (when is the last time you saw someone wear one of those?) and talk about some fun marketing stuff. I did my homework […]
Dare To Be Great
We all know it is hard out there right now. I have spent the past few weeks taking calls from salespeople who are more than a little discouraged, wondering what is going on. Everyone seems to be looking for answers as to why they aren’t making their numbers. Some of them blame China, some blame […]
11 More Ideas For Selling In Tough Times
A few weeks ago, I wrote a column about what to do if sales are slow or down. Since then, things have not gotten much better. I have to agree with what people are saying. Yes, as far as I can see, things have slowed down in terms of PCB sales. Not only here, but […]
Business The Elon Musk Way
I’m reading Walter Isaacson’s new biography of Elon Musk and I have to say it is great! It really gives an in-depth description of what the richest man in the world is really like. I strongly recommend that everyone read it. It is worth the time. Believe me. I’ll be doing a review on the […]
Stop Your Love Affair With Certainty
Sometimes standing still, doing nothing, is the most dangerous tactic you can take. I have found that most of the companies I work with who have got themselves in a jam have done so by not doing anything. They had seen their impending doom, but were too frozen in their fear of uncertainty to do […]