One of the biggest myths in sales is that you need to bend the truth to win customers. Over the years, I’ve seen countless companies try to sell the impossible, promise what they can’t deliver, and gloss over their mistakes. Sure, these tactics might get you a quick win, but they won’t keep customers coming […]
Trust Your Gut: When Data Isn’t Enough, Intuition Counts
We live in a world driven by data. Numbers, charts, algorithms, and analytics are the backbone of modern decision-making. And while data is crucial, there’s one element that often gets undervalued in today’s data-driven society: intuition. Your gut instinct. That unquantifiable feeling deep inside that nudges you toward one choice over another when the numbers […]
The Customer Isn’t Always Right
In business, there’s a mantra that’s been recited so many times it’s become gospel: “The customer is always right.” But let’s be honest – it’s not entirely true. Customers aren’t always right. Sometimes they’re misinformed, unreasonable, or just plain wrong. But how you handle those moments when a customer is wrong makes all the difference. […]
Why You Need to Learn to Say No
Why is it so hard to say “No”? I must admit that this is a problem I deal with all the time. I am a people pleaser, many of us, nay most of us are people pleasers, we like to say yes, we like to try to help people, especially when they are offering something […]
Stop Making Excuses: Results Come From Action, Not Intention
Everybody’s got an excuse. Especially in business, there’s no shortage of excuses. We hear them every day—why something didn’t work, why a target wasn’t met, or why an opportunity was missed. The truth is excuses are easy; action is hard. If you want to achieve results, you need to stop making excuses and start taking […]
Stay in Your Lane
In today’s busy world there are so many things going on, so many moving parts that it’s easy to get distracted. We live in an era of constant comparison and nonstop disruption. Everyone’s talking about the latest technology, the economy’s twists and turns, globalization, or how Company X is doing something you’re not. But here’s […]
Motivating Your Team by Giving Them What They Crave
Let’s face it, the business world is teeming with challenges. Whether you’re in manufacturing, service, or technology, one universal truth holds steady, people are the backbone of any successful operation. If you’re not tapping into what your people crave, you’re missing a massive opportunity. It’s not just about salary or benefits anymore; it’s about something […]
Building A Well-Being Culture Company
The Building Blocks of a Well-Being Culture Company We have to do more than we have been doing if we are going to succeed in the future. To steal from an old Oldsmobile advertisement, “This is no longer your father’s work force.” If we want to not only keep but engage our new workforce we […]
True Customer Engagement
Don’t just sell to the customer. Don’t just service the customer. The real secret to a long time and successful customer relationship is based on engagement…true customer engagement. True customer engagement is a critical component of success. True corporate-wide customer engagement transcends departments, functions, and individual interactions, becoming a holistic strategy embedded into the very […]
That’s Opportunity Knocking!
I was reading the Sunday comics the other day when I came across this statement. I think it was in Hi and Lois or maybe Arlo and Janis, one of those deep philosophical strips. One of the characters says to another, “He’s the kind of guy that when he hears opportunity knocking, he complains about […]