Have The Bravery and Courage to Innovate

Ever heard the expression, “Whoever fails at the most stuff wins.”? I hate, hate, hate, playing it safe, I hate the idea of not trying something, rather than risk failing. If you look at all of the great ones, the innovators, the creators, the developers, the people who have made significant changes in the world, […]

A Christmas Carol Lesson

Charles Dickens “A Christmas Carol” is one of the best and most original business books you can read. It’s full of valuable lessons that apply to all facets of business, even today, one hundred and eighty years after it was written. You all know the story. This time of the year you can watch any […]

Supply Chain Issues: Together We Can Figure This Out

If we’re lucky the components have left Asia and are waiting to be unloaded  to the right west coast ports. Then hopefully someone can bring them to where they need to be via trains, planes, or trucks. Hopefully, our laminates have left Asia and are waiting to be unloaded to the right west coast ports. […]

Put A Dent In The World

How often do you hear this,  “Look, you guys are all the same, you all have the same quality and delivery, there is no difference between you and the other guy, so I’m just going on price. You’re all building the same product anyway so what does it matter?”  Or this,  “I can get my […]

You Gotta Make Sense

These things happen to all of us. We all have stories of when “policy” supersedes common sense. Here’s a good one I heard a few years ago. I took my I-Phone to Verizon one day because there was something wrong with the software and I wanted to get it fixed. The clerk checked to make […]

Getting More With Gratefulness

  Where did we get this idea that bosses and business owners have to be tough; that we are not going to show our employees that we appreciate their efforts in making our company better? Whenever a company gets into trouble the first thing they do is “cut headcount”, for some reason this makes the […]

Astonishing Customer Experiences

I Should Have Thought of That! If you often see a new idea that impresses you, and you think, “I should have thought of that!” I agree with you. Yes, you should have thought of that. You should have spent more time thinking about how you can do things better. You should be spending a […]

Lagniappe? What’s a Lagniappe?

“What the heck is a Lagniappe?” Okay, maybe it is not a so frequently asked question. This is exactly what I asked myself when I first saw the word the other day in a business book called What’s Your Purple Goldfish? How to Win Customers and Influence Word of Mouth by Stan Phelps. And then, […]

Tom Brady’s Great Leadership Tips

Okay, for those of you who hate Tom Brady, hold your nose, because we’re going to talk about him in this column. Not so much Tom Brady the Patriot, or the Buc, but Tom Brady the paragon of leadership.  I just read this new book titled 12 Lessons in Business Leadership from The Championship Career […]