You Gotta Make Sense

These things happen to all of us. We all have stories of when “policy” supersedes common sense. Here’s a good one I heard a few years ago. I took my I-Phone to Verizon one day because there was something wrong with the software and I wanted to get it fixed. The clerk checked to make […]

Getting More With Gratefulness

  Where did we get this idea that bosses and business owners have to be tough; that we are not going to show our employees that we appreciate their efforts in making our company better? Whenever a company gets into trouble the first thing they do is “cut headcount”, for some reason this makes the […]

Astonishing Customer Experiences

I Should Have Thought of That! If you often see a new idea that impresses you, and you think, “I should have thought of that!” I agree with you. Yes, you should have thought of that. You should have spent more time thinking about how you can do things better. You should be spending a […]

Lagniappe? What’s a Lagniappe?

“What the heck is a Lagniappe?” Okay, maybe it is not a so frequently asked question. This is exactly what I asked myself when I first saw the word the other day in a business book called What’s Your Purple Goldfish? How to Win Customers and Influence Word of Mouth by Stan Phelps. And then, […]

Tom Brady’s Great Leadership Tips

Okay, for those of you who hate Tom Brady, hold your nose, because we’re going to talk about him in this column. Not so much Tom Brady the Patriot, or the Buc, but Tom Brady the paragon of leadership.  I just read this new book titled 12 Lessons in Business Leadership from The Championship Career […]

Leadership Secrets From The Old Man Himself

That’s right, even Santa Claus has his own book of leadership secrets. We’ve heard from everyone from Jesus, to Churchill, from the Roosevelts Teddy and Franklin and  to the whole gang of bad guys in my friend Steve William’s great book Notorious. And now Santa himself has entered the leadership arena with a book of […]

I Should Have Thought Of That!

What do all these companies have in common? Disney, CNN, MTV, Hyatt, Burger King, FedEx, Microsoft, Apple, AT&T, IHOP, Eli Lilly, IBM, Merck, Hershey’s, Coors, Texas Instruments, Fortune, GE, and Hewlett-Packard. Can you guess? Well first of all they are all very successful companies right? All names that you recognize right? But no, that’s not […]