That Customer Again!?

Sorry, but I always have customer service on my mind. I read everything about customer service I can get my hands on. To me customer service is what business is all about. Customer service is what the customer wants from us. It is what keeps those customers coming back time after time even after we […]

Some Free Advice

Can I admit to a little frustration? I have a list of what I think are great ideas. Ideas, that could make my clients great, but no matter how much I try I cannot get any of them to try these out. So, the heck with it. I’m going to just give them away to […]

Don’t Be A Howser

Back in the dark ages when I started in this business, management styles were, well shall we say, a bit different. As a young employee at Maine Electronics, a Rockwell International board house, primarily focused on Rockwell’s own products such as the Minuteman Missile program, the F-111 fighter, the B-1 Bomber and the Space Shuttle, […]

Nurturing Your PCB Talent

There is no doubt there is a shortage of young people in our business. As we all get older, the challenge of finding young people to replace us is getting more severe. So, I thought it only appropriate that this week we would talk about that nurturing process, training them to become not only viable, […]

Turning Over A New Page

The excitement of a new year! Turning over a new page. One year ends, and another begins. Isn’t that refreshing? Isn’t that a great feeling of renewal? Throwing out all of those old calendars, and hanging those new ones up on the way. Or, opening up that brand new date book for a symbolic, as […]

Santa’s Leadership Secrets

Leadership advice from the big guy. Last week we talked about the bad guys. This week, we are going to talk about the leadership secrets of the big guy himself, since it is after all the season to be jolly, Santa Claus. These leadership tips come from a neat little book I just read by […]

3 Goals For Your Annual Sales Meeting

This is truly, the most important meeting your company will hold every year. It is the one time during the entire year where the team comes together and intentionally talks about business for the coming year. Besides the sales people presenting their slate of account plans, and their customer-by-customer month- by-month sales forecast, operations will […]