The Power Of Tenacity

  It’s amazing how much can get done when you decide to stick with it Another year, another strategic plan…or worse yet another month another strategic plan! Does this sound familiar to you? Well it does to me. The most difficult thing to do when you are a strategic consultant like I am is to […]

Great Customer Service Stories

Oh, those wonderful customer service stories, don’t we all love them! The one about Nordstrom’s giving a customer a refund for the snow tires he returned, even though they don’t even sell snow tires! Or the one about the Saturn representative personally bringing a new seat to a Saturn owner in Alaska whose passenger seat […]

Avoiding Risk Is Dangerous

Failing your way to success. When you ask a kindergarten class which one of them are artists, all of them will raise their hands because all of them believe that they are in fact artists. Now flash forward ten years and as a class of high school juniors and ask them how many are artists? […]

Creating A Customer Purposed Company

Be honest now when was the last time you sat around with your team talking about how you can produce better products and services for your customers? I mean doing things better, making the customers experience extraordinary and putting the “wow” factor in your products. I would guess never. We are all so busy just […]