A book recommendation from Dan Beaulieu: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary By Steve Curtin Copyright 2013Amacom Price $17.95 Pages: 196 with Index A Great read for Customer Care Okay so I’m a sucker for books about customer service. I look for and read them every […]
Book Recommendation – Creativity and Problem Solving
A book recommendation from Dan Beaulieu: Creativity and Problem Solving From the Brian Tracy Success Library By: Brian Tracy Copyright 2014Amacom Price $9.95 Pages: 112 with Index We are all geniuses according to Brian Tracy, with the proper training we can all come up with new and exciting ideas to improve our companies and our […]
You Gotta Break Some Eggs!
I don’t know about you but this drives me absolutely nuts. You’re in a meeting, you come up with a good idea but before you finish getting your idea out there, this guy across from you. You know the one, he graduated from the Dilbert School of discouraging new ideas jumps in with that smart […]
Book Recommendation – The 10 Laws of Trust: Building the Bonds That Make a Business Great
A book recommendation from Dan Beaulieu: The 10 Laws of Trust: Building the Bonds That Make a Business Great By: Joel Peterson with David A Kaplan Copyright 2016 Amacom Price $15.95 Pages: 126 Index A great guiding light of the straight and narrow. Doing the right thing is not always easy in business but it […]
Book Recommendation – Beyond The Sales Process: 12 Proven Strategies for a Customer-Driven World
A book recommendation from Dan Beaulieu Beyond The Sales Process: 12 Proven Strategies for a Customer-Driven World By: Steve Anderson and Dave Stein Copyright 2016 Amacom Price $27.95 Pages: 264 with Index The section on sharing a Vision for success with your customer is the best I have ever read on the subject. You know […]
Book Recommendation – The Optimistic Workplace: Creating an environment that energizes everyone
A book recommendation from Dan Beaulieu: The Optimistic Workplace: Creating an environment that energizes everyone By Shawn Murphy Copyright 2016 Amacom Price: $24.95 Pages: 224 with index The world seems to be a more pessimistic places these days and the workplace is no different. As we share our worries and our concerns over everything from […]
Stop Leaving Out The People!
How many times have you been on the phone in the middle of one of those quagmire calls, you know the ones, we have all been on them; you’re trying to get some help for that new software you bought, or your calling the utility company to see why your bill went up for no […]
Yes, You Have To Visit Customers
It’s Only Common Sense by Dan Beaulieu 6/27/16 Managers have to visit customers Yes, sales managers have to visit customers. In fact General Managers and Presidents and Quality Managers and yes even owners need to visit customers whenever they get the opportunity. Why are we happy to just sit back and have our sales people […]
Book Recommendation – Sales Manager Survival Guide: Lessons from Sales’ Front Lines
A Book Recommendation From Dan Beaulieu June 21, 2016 Sales Manager Survival Guide: Lessons from Sales’ Front Lines By David Brock Copyright 2016 David Brock Price $14.95 Kindle edition The perfect handbook for a sales manager This is a perfect book for a new sales manager. It is also important for those of us […]
Start collecting those WOW! Stories, they’re worth their weight in gold
You have to do something commendable to be recommended You can go around telling everyone you know that your company is great and that you do great things, but it’s not going to mean a thing because anybody can do that. In fact there are a whole slew of companies, most of them your competitors, […]